FAQs

 

1. What types of accessories do you sell?

We sell a wide range of accessories, including jewelry, watches, handbags, wallets, and more. Our accessories are carefully curated to offer the latest trends and styles.

2. Are your accessories made of high-quality materials?

Yes, we prioritize quality in all our products. Our accessories are made from high-quality materials such as sterling silver, genuine leather, stainless steel, and premium fabrics. We ensure that our products are durable and long-lasting.

3. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times and fees may vary depending on the destination. You can find more information about our shipping policies on our Shipping page.

4. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our Refund Policy for more details on how to initiate a return.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

6. How can I contact customer support?

If you have any questions or need assistance, you can contact our customer support team by emailing us at voyaje1@outlook.com. We strive to respond to all inquiries within 24 hours.

7. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and add a personalized message to your gift.

8. Can I cancel or modify my order?

We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

9. Are your accessories suitable for sensitive skin?

We understand the importance of skin sensitivity, and we strive to offer accessories that are hypoallergenic and safe for sensitive skin. However, individual reactions may vary. If you have specific concerns, please reach out to our customer support team for more information.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing our accessories in large quantities, please contact our customer support team for more information on our wholesale pricing and policies.